Boston, MA, United States
Our Customer Success team is on a mission to help customers grow by delivering best-in-class services and support with the overarching goal of helping customers achieve their business goals. That means you’re solving for the customer every day and enjoy coming up with the creative solutions they need to be more successful.
Customer Success Managers will ascertain customer goals and collaborate on customized strategic plans to drive business value through the LinkSquares platform. CSM's will engage customers via strategy calls and emails, securing buy-in for growth and resolving inquiries by aligning customers with the appropriate internal and external resources. He or she will serve as the primary point of contact throughout the customer lifecycle, developing relationships with key stakeholders and maintaining a focus on driving business value from onboarding through renewal.
The CSM will play a critical role in achieving LinkSquares’ revenue growth goals, ensuring we successfully retain and expand our existing customer base. While this is not a quota carrying sales role, the CSM will proactively identify upsell and cross-sell opportunities by introducing new products and features that will enable customers to achieve their goals and maximize the return on their investment in LinkSquares.
Ideal candidates will have experience working in a client-facing role at a B2B SaaS company, a genuine passion for customer success, and openly embrace challenges and change in an extremely fast paced environment.